Job Description

Summary
As an Accounts Receivable Analyst, you’ll play a crucial role in keeping our financial operations running smoothly. You’ll balance customer accounts, solve payment discrepancies, and prepare insightful reports—all while collaborating with a diverse group of professionals who value teamwork and positivity. In addition, you will process customer deductions and proactively work with customers to resolve discrepancies.
Key Responsibilities
Administer activities of accounts receivables, including billing of accounts, collection of outstanding balances and processing customer deductions.
Proactively process and track customer deductions, the dispute process and dispute outcomes.
Answer billing inquiries and resolves customer disputes in a timely manner.
Assist during the current and outstanding account collection process.
Maintain open communication channels with assigned customers.
Perform other duties as assigned.
Qualifications & Education
Minimum of 3-5 years of hands-on accounts receivable experience.
High school diploma with Associates degree preferred.
Comprehension of accounting concepts including account reconciliation, debits/credits, and AR processes.
Background in processing customer deductions including disputes and gathering proper documentation to resolve with the customer.
Ability to manage high volumes of work under tight deadlines and adapt to evolving processes.
Able to problem solve, think independently, and be persistent in bringing issues to conclusion to resolve customer accounts timely.
Good time-management skills and attention to detail are essential to handle competing priorities.
Effective professional communication skills (written and oral) with customers and all levels of management.
Experience in retail customer portals (e.g., Walmart, Kroger, C&S) is a plus.
Intermediate Excel skills, including pivot tables and v-lookups.
Prior experience with D365 or other ERP systems.
Experience in a CPG company a plus.
Physical Demands And Work Enviornment
Occasionally required to stand
Occasionally required to walk
Continually required to sit
Continually required to utilize hand and finger dexterity
Frequently required to talk or hear

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