Job Description

Overview

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

Responsibilities

• Ensure proper handling of AOG shipments from pick up to delivery and continuous information flow between shipper, consignee, customer and Schenker network.
• Organization and coordination of Import/Export/Domestic AOG shipments (Aircraft on Ground) within Schenker network (National and Global), including hazmat cargo, oversize shipments, monitoring customs clearance with local branch or RLF department.
• Daily data entry into AOG Desk log and record filing for record purposes and for review analysis by upper management when needed.
• Communicate with local branches, shipper, consignee, Schenker Network as necessary to ensure proper handling of shipments and on-time deliveries. This includes daily communication with co-workers, vendors, suppliers, customers, airlines, subcontractors, third parties, and nationally & internationally based shippers.
• Monitor and control AOG operations with Customers, Branches, and Network to ensure proper level of service.
• Ensure information flow to/from customers, to/from local branches and to/from Network via phone, fax, email, and web-based application.
• Timely preparation of daily AOG shipments in strict adherences to USA branch and airline regulations and cut off times.
• Ensure all documentation guidelines are met by the local branches according to the TSA regulations.
• Directly responsible for the daily maintenance and coordination of AOG shipments, client relationship development, and account servicing for key accounts based on customer contracts and SOPs.
• AOG Desk Coordinator is working on a rotational 24/7 shift, including on-site morning, afternoon, night and weekend primary and secondary shift.
• Must ensure 24/7 reactivity, courtesy, and efficiency during their respective assigned shift through proper Customer Service skills.
• The individual in this position must be capable of performing all of the essential functions with or without a reasonable accommodation.

Qualifications

• MUST HAVE STRONG EXPERIENCE WITH AIR EXPORT FREIGHT FORWARDING
• VERY FAMILIAR ON BOOKING FREIGHT (BOOKING ONLINE, PHONE, EMAILS...) WITH INTERNATIONAL AIRLINES TO EUROPE, ASIA PACIFIC, LATAM
• AOG BOOKING EXPERIENCE OR EXPERT ON AIR EXPORT FOR HEALTHCARE PRODUCT (VERY SIMILAR RUSH SHIPMENT WITH AOGS)
• Knowledge and Skills (The following minimum requirements are normal guidelines and should not constrain the advancement of otherwise qualified personnel): This is an intermediate level position. Good interpersonal skills required. High school diploma or equivalent required. Generally prefer 3-5 years of experience. Bi-lingual preferred. Must be able to create and maintain filing systems, both electronically and manually. Must be able to prioritize heavy workloads and maintain strong sense of urgency.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Supply Chain

Industries

• Transportation, Logistics, Supply Chain and Storage

Job Tags

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