Job Description

Job Description

Bilingual VIP Customer Service Specialist (Spanish and/or Portuguese is required)

Salary: $65K-$70K + Performance & Sales Bonus with no cap.

Onsite, Full-Time

Staff Position

Must be okay with some night and weekend work

Location: Sunrise, FL

Full benefits: health, dental vision & PTO

Think back on a time when you had the best interaction with a customer service professional. Our client is only going to hire the best of the best!

Our client is looking for a polished and service-minded VIP Customer Service Specialist who is passionate about excellence, driven by quality, and committed to creating unforgettable client experiences. This is not a basic support role — it's a high-touch, client-facing position built for someone who understands that great service is a key part of a premium brand experience.

What You’ll Do

• Deliver exceptional, personalized service in every client interaction across phone, email, and chat
• Act as a trusted point of contact, answering questions, resolving issues, and ensuring a smooth and thoughtful experience
• Approach service with curiosity and care, taking ownership of customer concerns and finding thoughtful, effective solutions
• Uphold a high standard of professionalism, empathy, and discretion when working with high-value clients
• Collaborate with internal teams to ensure client needs are met quickly and accurately
• Track inquiries, feedback, and trends to help inform continuous improvements in the service experience
• Stay informed on product knowledge and process updates to ensure accurate and confident communication

Who You Are

• A clear, calm communicator who brings professionalism and warmth to every interaction
• Detail-oriented with a strong sense of responsibility and follow-through
• Naturally empathetic and great at putting clients at ease, even in stressful situations
• Comfortable navigating multiple systems and keeping organized in a fast-paced environment
• A team player who enjoys supporting others and delivering results
• Always looking for ways to improve the client experience

Qualifications

• 2-3+ years of experience in a client-facing role, preferably in luxury, high-touch service, or premium retail environments
• Strong written and verbal communication skills
• Experience with CRM systems or customer service platforms a plus
• Ability to remain composed and thoughtful under pressure
• Passion for delivering service that goes above and beyond expectations
• Multilingual : Spanish and/or Portuguese

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