Job Description
Central Patient Engagement Specialist
Full Time
Indianapolis, IN
AndHealth is on a mission to radically improve access and outcomes for the most challenging chronic health conditions, with the goal of making world-class specialty care accessible and affordable to all. We partner with health systems, community health centers, plans, and employers to remove barriers to care to ensure all people have access to the care they deserve.
We are looking for Central Patient Engagement Specialists to play an essential role at AndHealth. This position will float between our partner sites in the greater Indianapolis area.
What you’ll do in the role: - Proactively engage with patients living with chronic health conditions to complete benefits verification and assist with identifying appropriate secondary coverage.
- Assist patients with benefits enrollment questions.
- Complete medical and pharmacy insurance verification and coverage determinations for medications, imaging, and procedures.
- Proactively notify Providers of formulary restrictions and work with them when a medication needs to be adjusted.
- Own completing, submitting, documenting, and tracking prior authorizations and appeals.
- Understand what clinical criteria are required by medications and insurances to ensure the patient can get the most accurate determination from the plan.
- Use phone calls and medically urgent channels when needed when medication is time sensitive.
- Track approval period and renew PAs ahead of expiration to mitigate gaps in therapy.
- Regularly contact or communicate with patients regarding current medication utilizations and ongoing needs, as well as with pharmacies.
- Consult with pharmacists or providers regarding all clinical needs of patients, routing all clinical interventions or counseling to an appropriate licensed clinician.
- Assist patients with scheduling prescriptions, payment, fills, or deliveries at various pharmacy locations.
- Generate reports routinely to identify new patients, upcoming medication needs, and adherence-related data.
- Patient adherence monitoring, including filling verification with patients and pharmacies.
- Serve as a floater technician, providing support to other pharmacy sites as needed based on staffing and operational demands.
- Other responsibilities as needed.
Education & Licensure Requirements: - Bachelor’s degree is preferred.
- Basic Life Support (BLS) obtained or willing to obtain.
- Registered or Certified Pharmacy Technician in the state of IN preferred.
- Pharmacy Technician Trainee license will be accepted if technician obtains a Registered or Certified license within 6 months of employment.
- Nationally certified - PTCB or ExCPT is preferred or willing to obtain within 6 months of hire.
Other Skills or Qualifications: - 3+ years of pharmacy experience is preferred.
- Excellent written and oral communication skills.
- Strong attention to detail and ability to handle multiple things simultaneously.
- Comfortable with technology and ability to adapt to new systems.
- The position will be based in Columbus. If not, the person will be expected to travel regularly to AndHealth office to work with their team.
- Must be organized and able to work independently.
Here’s what we’d like to offer you: - Equal investment and support for our people and patients.
- A fun and ambitious growing environment with a culture that takes on important things, takes risks, and learns quickly.
- The ability to demonstrate creativity, innovation, and conscientiousness, and find joy in working together.
- A team of highly skilled, incredibly kind, and welcoming employees, every one of whom has something unique to offer.
- We know that the overall success of our business is a collaborative effort, and we strive to provide ongoing opportunities for our employees to learn and grow, both personally and professionally.
- Full-time employees are eligible to participate in our benefits package which includes Medical, Dental, Vision Insurance, 401k match, Paid time off, Short- and Long-Term Disability, 401k match and more.
Additional Requirements: - (PPD) TB Skin Test - Proof of negative TB skin test within the last 12 months.
- (MMR) Measles, Mumps and Rubella or Blood Titers proving immunity.
- Varicella - (2) documented doses or Blood Titers proving.
- (Flu) Influenza required.
- Additional health requirements may also be required.
We are an equal opportunity and affirmative action employer. We embrace diversity and are committed to creating an inclusive environment for all employees. Applicants will be considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, disability, or veteran status.
Job Tags
Full time, Temporary work, Traineeship, Work at office,