Your Work Matters. Your Voice Counts. Your Journey Starts Here.
Are you interested in joining a dynamic team?
Are you a continuous learner who thrives in a collaborative environment?
Are you interested in joining a team where your work truly matters?
Step into a role where you'll make a real impact-join us as a Client Services Consultant II at MetLife, one of Fortune's top 25 best places to work. Here, you'll be at the heart of delivering exceptional service to National Account clients (5,000+ lives), shaping their experience and exceeding their expectations.
As a Client Services Consultant II, you'll:
Own the Client Experience: Take full accountability for day-to-day service support, partnering closely with Account Executives and leading the administration of multiple complex clients.
Lead with Purpose: Coordinate and facilitate client meetings, prepare impactful materials, and drive finalist and stewardship meetings.
Think Consultatively: Offer creative, consultative solutions and identify innovative plan design alternatives.
Deliver Excellence: Provide timely, outstanding customer service and foster lasting client satisfaction.
Shape Strategy: Lead account audits, strategic planning, and partner with financial teams to deliver insightful client reports.
Share Your Expertise: Serve as a key resource and subject matter expert for Customer Unit and National Accounts.
Drive Growth: Support RFP responses, facilitate contract execution, and ensure compliance.
Stay Ahead: Keep up with industry trends, competitor products, and legal developments.
Master the Details: Apply analytical skills to MetLife's group products, services, and systems.
What You Bring (Required Qualifications):
3+ years of insurance/account management/client service experience
Passion for client service and continuous learning
Excellent organizational, interpersonal, and communication skills
Ability to work autonomously, prioritize, and remain flexible
General understanding of employee benefits
Proficiency with Microsoft Office, Teams, and Webex
Self-motivation and proactive personal development
Willingness to travel (10%)
High School Diploma or equivalent (bachelor's degree preferred)
Experience with Disability products and project management preferred
What You'll Experience:
A culture of support, collaboration, and purpose.
Opportunities to grow, learn, and advance your career.
Recognition for your impact and achievements.
A team that celebrates you and your contributions.
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
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