Job Description

Job Description

Job Description

Who We Are

For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate—the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen’s Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family.

About the Position

Glatfelter Insurance Group is seeking a Director of Data for our Corporate IT Applications Department who will plan, organize and control the use and storage of data across the enterprise. This includes defining and executing a strategy to evolve the organization’s technology and use of data. The position will also champion strong data stewardship and be accountable for both the continued maintenance items, as well as the non-tactical projects. This position is ultimately responsible for applications by encouraging innovation, thought-provoking problem-solving, best practices, and service-oriented mindset.

This position is required to be onsite at our York, PA office.

Key Responsibilities

• Determine and develop best practices approach for all requested assignments, including gathering requirements, developing specifications/code and implementing solutions.
• Establish standards for diagramming, charting and programming procedures.
• Encourage the use of the SDLC process.
• Accountable for ensuring a good working relationship between IT and business units
• Assign, outline and supervise all activities necessary to support applications. This includes managing vendors, analysts, developers, system administrators, and project managers.
• Work with other IT personnel in scheduling and assessing equipment analyses, feasibility studies and systems planning.
• Review and evaluate work of project teams and prepare performance reports. Participate in architectural sessions.
• Train programmers in methods and techniques of programming.
• Review work and evaluate performance of subordinates.
• Maintains a high level of confidentiality and a professional demeanor and approach in the performance of duties.
• Maintain and encourage a secure systems environment
• Communicates regularly with the immediate supervisor concerning:
  • Automation Project status, issues, or problems.
  • Status of personal goals.
  • Issues regarding technology and the effect on GIG.

• Takes advantage of opportunities for professional growth and continued education.
• Performs other duties as assigned.

What We’re Looking For

• Bachelor Degree or equivalent business experience and 5 or more years of experience in programming, analysis and demonstrated project management skills.
• Minimum of 7 years of IT work experience, including (5) years direct supervisory experience.
• Thorough knowledge of the insurance industry including: marketing, underwriting, policy rating and issuance, billing, claims, management reporting and insurance accounting.
• Proven experience with structured techniques in analysis, design, and programming.
• Excellent Project Management skills.
• Subject Matter Expert on Microsoft SQL technology
• Strong understanding of customer service principles.
• Excellent written and oral communications skills.
• Must be willing to work off-hours as necessary to meet deadlines or address production issues
• Must be able to communicate with a wide variety of people at all levels (both internal and external) in an excellent manner.
• Must be team-oriented with an ability to effectively manage both organizational and matrix team structures.
• Must be detailed oriented, self-motivated, willing and able to meet strict deadlines and desire to lead projects.
• Must be able to understand the business implications of technological decisions and appreciate that technological solutions must be supportive of business needs and requirements.
• Ability to effectively set priorities and oversee tasks in a fast-paced environment.
• Persuasive, encouraging, and motivating.
• Approaches problem solving in a logical, deductive thinking process.
• Preference for analyzing difficult problems and finding solutions.
• Desire to maintain and expand technical and professional knowledge.

Why Choose Glatfelter?

Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We are proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs.

We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

Equal Opportunity Employer

It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Glatfelter is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis.

Job Grade: 13

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