Job Description

Job Description

Job Description

Job Title
Freight Broker/Dispatcher

Location
Byron Center, MI

Pay
$25–$37.50 per hour

Shift
Monday through Friday, 8:00 am – 5:00 pm.
Hours increase March–June and may include working weekends.

Job Summary
Coordinate and manage freight shipments by connecting shippers with reliable carriers. This role requires strong communication, organization, and problem-solving skills to ensure timely, compliant, and cost-effective transportation solutions.

Responsibilities

• Act as a liaison between shippers and carriers to coordinate and monitor freight shipments
  
• Match loads with qualified carriers to ensure timely pickup and delivery
  
• Negotiate freight rates and confirm rate agreements, bills of lading, and shipment details
  
• Track and update load status through delivery while maintaining proactive customer communication
  
• Source and onboard reliable carriers, ensuring compliance with FMCSA/DOT standards
  
• Maintain accurate load documentation including BOLs, PODs, rate confirmations, and invoices
  
• Manage relationships with carriers and customers to ensure service quality and retention
  
• Prospect and develop new shipper accounts through calls, networking, and referrals
  
• Verify carrier insurance, authority, and safety ratings before load assignment
  
• Utilize Transportation Management Systems (TMS) and load boards (DAT, Truckstop, 123Loadboard)
  
• Monitor profit margins, process invoices, and assist with collections as needed
  
• Adhere to company safety policies and compliance standards
  

Key Qualifications

• High school diploma or equivalent required
  
• Minimum of 2 years of experience in trucking or freight dispatching
  
• Knowledge of freight modes (LTL, FTL, intermodal, flatbed, refrigerated)
  
• Familiarity with FMCSA/DOT compliance and carrier qualification processes
  
• Proficient in Microsoft 365 (Word, Excel, Outlook)
  
• Experience with TMS, load boards, CRM systems, and GPS tracking tools
  
• Strong communication, negotiation, and time management skills
  
• Ability to work efficiently in a fast-paced, team-oriented environment
  

Preferred Skills

• Strong problem-solving and analytical thinking
  
• Customer-focused with excellent relationship management skills
  
• Ability to multitask and adapt to changing priorities
  
• Self-motivated with a positive attitude
  

How to Apply
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Equal Employment Opportunity

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