Job Description

Job Description

Job Description

Express Employment Professionals has partnered with a trusted Managed IT Services provider located in Cedar Park, TX. While their facility is based locally, they provide remote IT services to small and medium-sized businesses across the United States. Team members must work onsite at the Cedar Park office, delivering helpdesk support and technical expertise to clients nationwide.

As a Help Desk Support Level I professional, you will serve as the first point of contact for clients, assisting them with troubleshooting, technical support, and helpdesk requests. This is an entry-level IT support role ideal for someone technically minded with strong problem-solving skills and a passion for customer service. You will interact with business professionals who may not have technical expertise, translating complex technical concepts into clear, easy-to-understand solutions.

Schedule: Monday – Friday, 8:00 am to 5:00 pm

Pay Range: $50,000 - $55,000 annually

Responsibilities

• Provide remote IT support from the Cedar Park office to small and medium-sized business clients across the U.S.
• Respond to helpdesk tickets, diagnose issues, and resolve them in a timely manner.
• Communicate effectively with non-technical users to explain solutions and ensure customer satisfaction.
• Support hardware, software, network, and systems-related issues.
• Escalate complex issues to Level 2 or senior support when necessary while maintaining ownership of client communication.
• Maintain accurate documentation of client interactions, troubleshooting steps, and resolutions.
• Contribute to a team culture of proactive problem-solving and outstanding customer service.

Qualifications

• Bachelor’s degree in Mathematics, Physics, or Computer Science .
• • If the degree is in Computer Science, a minor in Mathematics or Physics is required .
• Strong technical aptitude and ability to quickly learn new systems and applications.
• Previous experience in a helpdesk, technical support, or customer service role is a plus.
• Excellent interpersonal and communication skills with the ability to simplify complex technical concepts.
• Detail-oriented with strong organizational and problem-solving skills.
• Team player with a customer-first attitude.

Multiple ways to Apply!

At Express, we value your time. We want to simplify the process and speed up the results. To apply, feel free to:

• Call our office and ask to speak with a Recruiter at (512) 255-2525 about this position
• Apply to this position by submitting your resume or emailing it to Jobs.RoundRockTX@ExpressPros.com
• Or apply on our website at expresspros.com and select the Round Rock office.

At Express, we ignite opportunity by giving you choices. We have a variety of career opportunities from over 100 employers in the Williamson County area and we will help you to find the perfect one as quickly as possible. We welcome anyone who seeks to build or continue their career. If you take the time to go the extra mile, try your best in all situations, and believe honesty is the best policy – Call Express today to see how we can help you achieve your career goals!

Express Employment Professionals of Round Rock has helped job seekers in Round Rock and Williamson County since 2003. Call or come see us today to see how we can help you!

For nearly 30 years, the vision of Express Employment Professionals has been to help people find jobs and help businesses find the people and human resource services they need. We accomplish this vision through a network of more than 600 franchise locations in the United States, Canada, and South Africa. Each Express Employment Professionals office is locally owned and operated and backed by the expertise and support of an international headquarters. Simply put, Express is large enough to meet your employment needs, yet small enough to care.

Company Description

For nearly 30 years, the vision of Express Employment Professionals has been to help people find jobs and help businesses find the people and human resource services they need. We accomplish this vision through a network of more than 600 franchise locations in the United States, Canada, and South Africa. Each Express Employment Professionals office is locally owned and operated and backed by the expertise and support of an international headquarters. Simply put, Express is large enough to meet your employment needs, yet small enough to care.

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