HR Service Representative Job at United Ground Express, Chicago, IL

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  • United Ground Express
  • Chicago, IL

Job Description

Human Resources Representative

The Human Resources Representative is responsible for providing first-line HR support, guidance, and information to employees and managers. This role coordinates data and information which includes but is not limited to: processing general requests related to employment information, I-9 maintenance, leave management and FMLA review, HR-related system support, and administration and data tracking of reports. The HR Representative plays a crucial role in improving efficiency, productivity and delivery of hassle-free service to employees system wide.

Customer Service & Support

  • Respond promptly to general HR-related inquiries via phone, email and post.
  • Create positive employee experience through consistent communication and accurate information on HR policies, procedures, and programs.
  • Diagnose and resolve HR-related issues and appropriately escalate complex or unresolved issues to specialized HR team members.

Documentation & Reporting

  • Track and document employee interactions and solutions provided.
  • Maintain employee records in HRIS and other systems.
  • Update and maintain electronic employee HRIS records.
  • Prepare and disseminate HR related reports.
  • Vendor and data management related to state and Federal EEO reporting requirements.
  • Perform other administrative tasks as assigned such as special projects, HR processes, onboarding and offboarding, seniority and travel management.

Policy & Compliance

  • Support leave management and tracking.
  • Ensure compliance with company policies, labor laws, and regulations.
  • Educate or inform employees on company policy.

Continuous Improvement

  • Identify opportunities for improving HR processes and service delivery.
  • Participate in HR projects and initiatives aimed at enhancing employee experience and operational efficiency.
  • Other duties as assigned.

Required Experience, Qualifications & Skills

  • High School Diploma/GED
  • Two years of customer service experience.
  • One year of Human Resources and data entry experience.
  • Knowledge of HRIS systems.
  • Expert written and oral communication skills.
  • Ability to successfully manage competing priorities.
  • Ability to maintain confidentiality when handling sensitive information.
  • Attention to detail related to data entry and maintaining data integrity.
  • Strong problem solving and conflict resolution skills.
  • Proficiency in Microsoft Office Suite.
  • Ability to work both independently and as part of a team.
  • Ability to travel as required.

Preferred Experience, Qualifications & Skills

  • Bachelor's Degree
  • ADP Workforce Now experience.
  • TIBCO Spotfire experience.
  • Experience with ticketing software.

Total Rewards

Salary will be competitive and commensurate with experience.

As a UGE employee you'll receive the following:

  • Flight privileges: Our employees and their families can fly anywhere in the world on stand-by across United Airlines' amazing global network.
  • Discount Program: 20% off for flight tickets with United Airlines
  • Vacation, Sick Time, and Floating Holidays
  • Access to Medical Plan Options including PPO, Dental, Vision, Personal Accident, and Life Insurance
  • Flexible Spending Accounts, Long Term Disability,
  • 401(k)
  • Paid Training
  • Paid parking or transportation assistance
  • Participation in the UGE annual incentive plan

ADA Specifications

  • Requires ability to speak audibly and listen actively.
  • Requires ability to use computers and other office equipment.
  • Requires ability to sit, stand and walk for extended periods of time.
  • May require occasional bending and lifting up to 20, 50, 100 pounds.
  • Repetitive motions that may include the wrists, hands, and/or fingers.

UGE is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled/LGBTQ

United Ground Express, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category.

Job Tags

Work at office, Flexible hours,

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