Job Description

Job Description

Job Description

TITLE:

Inside Distributor Sales Representative

DEPARTMENT:

SALES

REPORTS TO:

SR. CORPORATE ACCOUNT MANAGER, SR. ACCOUNT MANAGER

FLSA STATUS:

NON-EXEMPT/EXEMPT

JOB DESCRIPTION REVISION:

1/24/24

BASIC FUNCTIONS

As an Inside Distributor Sales Representative at Blue Raven Solutions, you play at pivotal role in ensuring our customers receive exceptional service and support. This entry-level position is designed for individuals with a passion for sales, excellent communication skills, and a positive attitude. Your primary responsibilities include quoting prices for in-stock items, managing a designated customer base, responding to heavy email and phone inquiries, and processing sales orders with precision. This individual has the responsibility and authority to carry out assigned tasks.

SPECIFIC DUTIES

• Support the creation/building of long-term relationship with customers.
• Performs order entry, reviews and processes orders, and create credit requests.
• Create processes and maintain a variety of reports pertaining to specific clients.
• Provide timely and accurate quotes for in-stock items.
• Respond promptly to heavy email and phone activity, demonstrating a positive, friendly, and helpful attitude in all customer interactions.
• Manage a defined customer base, establishing and maintaining strong relationships by proactively addressing customer needs and providing tailored solutions.
• Efficiently process sales orders, ensuring accuracy and timely delivery while collaborating with various teams.
• Interfaces with clients, account managers and internal departments to assist in resolving client-related administrative issues.
• Identifies delays or problem areas, and suggests solutions for resolving issues.
• Gather competitive information, and provide feedback on customer satisfaction, as well as recommendations to improve procedures.
• Provide essential administrative support to the sales team.
• Maintain customer database.
• Help track individual customer quality and delivery ratings.
• Comply with all customer quality requirements.
• Support a safe work environment, using safety equipment, ensure safety equipment used in the areas is proper, safe, and used in a productive manner.
• Follow established departmental policies, procedures, objectives, and safety standards.
• Perform other related duties and personnel backups as assigned and contributes to team effort.

STANDARD REQUIREMENTS

Comply with all requirements of International Standard ISO9001 and ISO27001, NIST 800-171, CMMC – Cyber Security and Informational Data Security Requirements. Aerospace Management System Standards AS9100, AS9120, IDEA-QMS-9090, ASA-100 and supporting construct standards AS6081, IDEA-STD-1010, AC7402-CAAP, CCAP-101, FAA AC00-56, ANSI/ESD S20.20. All employees shall commit and comply with the requirements of AS5553 for Counterfeit Electrical, Electronic and Electromechanical (EEE) Parts – Avoidance, Detection, Mitigation and Disposition practices.

METRICS AND MEASURABLES

Pending

EDUCATION / EXPERIENCE / COMPENTENCY

• High School Diploma – College education preferred.
• Strong Microsoft Outlook skills
• Strong attention to detail.
• Strong follow-up and closing skills to drive sales opportunities to completion.
• Customer empathy/ Superior customer service skills.
• Highly organized.

TRAINING REQUIREMENTS

ALL TRAININGS OUTLINED FOR THIS JOB DESCRIPTION ARE IDENTIFIED WITHIN CRESTWOOD TECHNOLOGY GROUP’S TRAINING MATRIX, LOCATED WITHIN THE LEARNING MANAGEMENT TOOL WITHIN EACH INDIVIDUALS PRE-REQUISITES.

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