Pay Range: $26.06 - $36.08
SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.
Working at SEARHC is more than a job, its a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health, dental, and vision benefits, life insurance and long and short-term disability, and more.
General Description: This is a challenging, fast-paced and rewarding job which entails extensive work with new technology, computer systems and the staff that use them. Immediate, careful attention and multi-tasking is required. Projects and service requests must be completed in a timely manner. This position will provide support for printers, phones, video, audio, and network equipment. Provide staff and external clients with technical support and quality customer service. Responsible for assisting users with computer application questions, training, managing work requests, and managing internal manuals and databases with the assistance of IT staff. Assists more senior help desk staff in supporting as needed. Completes assigned tasks of routine to moderate complexity related to projects and technical requests. Provides more advanced support in all areas of the department tasks and initiatives. Largely self-directed once assigned work and functions with considerable independence.
M-F 8-5
Manage departmental work requests by answering initial inquiries and logging them into the customer support software/online ticketing system. Delegate tickets appropriately.
Answer end-user questions with the assistance of IT staff, technical manuals, external technical help, and internal databases.
Administration of new users, grant access to the SEARHC network and applications as needed.
Develop and maintain internal documentation to improve departmental efficiency.
Assist with system Administration activities.
Provide user education on how to use MS applications, email and calendars.
Supports security awareness initiatives.
Supports and promotes the mission and values of SEARHC.
Other duties as assigned
High school diploma/GED
Complete "HDI Support Center Analyst" course or the equivalent.
Minimum four (4) years experience working with computer applications, basic internal hardware and providing customer support.
Offer guidance to help desk staff on company standards and procedures.
Remain Polite, respectful, and work under pressure.
Think logically.
Handle change.
Knowledge of Active Directory, MS Azure IAM.
Computer systems and applications including MS Office (365) and email.
Basic internal hardware, including motherboards and processors chips.
Incident tracking or customer support software.
Manage personal goals and identify opportunities for improvement.
Triage high profile or time sensitive incidents.
Excellent listening skills.
Excellent customer service skills, at lot of work is done over the telephone.
Problem solving skills.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
#J-18808-LjbffrPet sitter, this Friday th Sunday in home , and also at the end of month , possible 3 to 5days Small dog ,Please visit to view full details and to apply. Lots of jobs to choose from!
...Job Summary The Quarry Supervisor oversees daily operations at the quarry, ensuring efficient and safe extraction, processing, and delivery of raw materials to meet production targets. This role is responsible for supervising quarry crews, managing equipment and resources...
...Get Paid, Have Fun, Make a Difference!~Located in Moncure , near Pittsboro . ~Summer and year-round opportunities. ~Counselors assist campers in all aspects of self-care (dressing, bathing, eating, grooming, toileting) and other areas of daily living. ~Implement...
...We are seeking a Construction Project Engineer to join our team in San Antonio, TX. This role is ideal for a candidate with industrial construction project experience who is looking to advance their career in a dynamic and fast-paced environment. You will support...
I am seeking a honest reliable dependable pet sitter with excellent references for my sweet protective small German Shepherd rescue Lucy . My emotional support Service dog in training An urgent last minute Dr's appt Tuesday Dec 30th. TG for my cousins driving me to the...