Job Description

IT Help Desk Technician

SouthEast Alaska Regional Health Consortium (SEARHC) is a non?profit health consortium serving the Southeast Alaska region.

Pay Range $26.06 - $36.08 per hour.

We offer generous benefits: retirement, paid time off, paid parental leave, health, dental, vision, life insurance, and short? and long?term disability.

General Description

This is a fast?paced, rewarding position that involves extensive work with new technology and computer systems. The role supports printers, phones, video, audio, and network equipment.

Responsibilities

• Provide technical support and quality customer service to staff and external clients.
• Assist users with computer application questions, training, and management of work requests.
• Manage work requests by logging and delegating tickets in the customer support software.
• Administer new user accounts and grant access to the SEARHC network and applications.
• Develop and maintain internal documentation to improve departmental efficiency.
• Assist with system administration activities and provide user education on MS applications, email, and calendars.
• Support security awareness initiatives and promote the mission and values of SEARHC.

Shift Details

• Monday Friday, 8:00 am 5:00 pm

Other Functions

• Supports security awareness initiatives.
• Supports and promotes the mission and values of SEARHC.
• Other duties as assigned.

Education, Certifications, and Licenses Required

• High school diploma or GED.
• Completed HDI Support Center Analyst course or equivalent.

Experience Required

• Minimum four years of experience providing customer support with computer applications and basic hardware.

Knowledge, Skills, and Abilities

• Guidance to help desk staff on standards and procedures.
• Polite, respectful, and able to work under pressure.
• Logical thinking and adaptability to change.
• Knowledge of Active Directory and Microsoft Azure IAM.
• Proficient with computer systems, MS Office 365, and email.
• Basic internal hardware knowledge (motherboards, processors).
• Experience with incident tracking or customer support software.
• Ability to set personal goals and identify improvement opportunities.
• Triage high?profile or time?sensitive incidents.
• Excellent listening, customer service, and telephone communication skills.
• Strong problem?solving skills.

Required Certifications

• None named beyond the HDI course.

Seniority Level

Mid?Senior level

Employment Type

Full?time

Job Function

Information Technology

Industries

Hospitals and Health Care

Job Tags

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