Job Description
SonoPath is a veterinarian owned, customer-centric company that serves a community of veterinarians and technicians who share our passion for diagnostic efficiency, and value customer service. We are highly focused on providing quality ultrasound education, personalized support and encouragement to help our customers learn, grow, and provide the best patient care possible.
SonoPath is seeking a Junior Technical Support Specialist that will be responsible for deploying and supporting end-user technology and software. This position is entry-level support for hardware, software, and IT systems, troubleshooting technical issues, guiding users through solutions via phone, email, or remote tools, and escalating complex problems to senior technical support manager.
This role requires the ability to interact with and use strong communication skills with employees, executives and professionals, a customer service focus, problem-solving abilities, and proficiency with Mac and Windows operating systems. The role involves delivering exceptional customer service and support to customers as well as providing IT based operational support to our Marketing team, Education platform clients and Veterinarian Telemedicine Specialists. This position is for an on-site option only, requiring reliable transportation to our Andover, NJ Education Center and availability to work scheduled seminar weekends. **Veterinarian experience is not necessary.
Education & Experience:
Compensation/Benefits/Location:
SonoPath is a veterinarian owned, customer-centric company that serves veterinarians and technicians who share our passion for diagnostic efficiency, education and value customer service.
We're highly focused on providing quality veterinary ultrasound education, personalized support and encouragement to help our customers learn, grow, to provide the best patient care possible to their pet owners. This core belief allows us to create lasting, meaningful relationships with our customers, who know they can count on us.SonoPath is a veterinarian owned, customer-centric company that serves veterinarians and technicians who share our passion for diagnostic efficiency, education and value customer service.\r\n\r\nWe're highly focused on providing quality veterinary ultrasound education, personalized support and encouragement to help our customers learn, grow, to provide the best patient care possible to their pet owners.\r\n\r\nThis core belief allows us to create lasting, meaningful relationships with our customers, who know they can count on us.
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