Job Description

Job Description

Job Description

Description:

Medical Office Specialist

DEPARTMENT: Front Office

REPORT TO: Front Office Supervisor/Clinical Site Manager

Job Summary

Responsible for patient check-in & check-out, while reviewing patient chart to verify necessary information. Incumbent will be responsible for greeting patients, scheduling appointments, making phone calls, collecting co-pays and balances due. To be successful in this position, associates must always be cheerful, friendly, polite, and professional in appearance.

EDUCATION AND EXPERIENCE:

• High school diploma or equivalent.
• Customer service experience

ESSENTIAL SKILLS AND ABILITIES:

• Excellent customer service and communication skills.
• Ability to work as a team member.
• Able to manage multiple tasks simultaneously in a fast-paced environment.
• Highly motivated and organized.
• Empathetic with patients’ needs and concerns.
• Excels under pressure.
• Attentive to detail.
• Treats patients and co-workers with respect.

RESPONSIBILITIES:

Patient Check-In/Check-Out

• Responsible for patient check-in and check-out, greeting each patient in a pleasant and professional manner.
• Tracks patients in the reception area and communicates with them as needed.
• Evaluates chart data to verify all information has been received and completed, and signatures obtained.
• Photocopies patient insurance cards and photo ID.
• Enter all new patient demographic information into the computer.
• Schedules appointments to optimize patient satisfaction.
• Collects co-pays and balances due.
• Verifies insurance eligibility and benefits when needed.
• Assists patients with insurance and billing questions.

Administrative

• Place telephone calls to confirm upcoming appointments and verify information required of the patient at the time of appointment.
• Place telephone calls to no-show appointments; reschedules as needed.
• Provides back-up support on telephones and Klara
• Inspects reception room for neatness.
• Performs other duties as required.
• Assists other front office personnel as needed.
• Cross train to telephone scheduling position.

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