Job Description

Job Description

About the Company

Join a fast-growing software company with a strong customer base across the US and internationally, we pride ourselves on delivering both cutting-edge technology and exceptional client support and as a technology leader in the hospitality sector.

About the Role

As a Onboarding Specialist you will guide new clients through the setup and activation of our platform. You’ll be the go-to expert ensuring clients are fully trained, configured, and optimized for success. This is a structured, detail-driven role that requires excellent communication, strong technical troubleshooting, and the ability to manage multiple projects at once.

What You’ll Do

• Lead customers from training to full account activation.
• Configure clients content for maximum performance across the platform.
• Troubleshoot and resolve onboarding and technical issues.
• Develop and improve onboarding resources (guides, templates, help articles).
• Accurately track progress and communication in CRM.
• Set clear expectations with clients and hold firm to structured processes.

What You’ll Bring

• Bachelor’s degree required.
• 2–3 years’ experience in onboarding, product support, or technical helpdesk.
• Strong problem-solving skills with proven troubleshooting ability.
• Excellent organization and multitasking — able to manage multiple clients at different stages.
• Professional, clear, and confident communicator.
• Comfortable in a structured, process-driven environment.
• Bonus: Knowledge of HTML/CSS, WordPress, or CMS tools.

What We Offer

• $60–65k salary
• Hybrid role (Austin Highland office + home).
• Health care, 401k, PTO, and major holidays.
• Monday–Friday schedule (no shifts).

Why Join?

This is an opportunity to combine customer-facing work with technical problem solving in a growing SaaS company. If you’re motivated, disciplined, and ready to take ownership of the onboarding process, apply to fin out more.

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