Job Description

Lead Patient Experience as Patient Services Manager 2

Do you have a passion for patient care, strong leadership skills, and a drive to achieve service excellence? Sodexo is seeking a dedicated Patient Services Manager 2 to join our team at Cooper University Hospital in Camden, NJ. This is an exciting opportunity to develop and lead a team that directly impacts the quality of life for patients every day. You will be instrumental in overseeing the entire patient dining program, targeting exceptional patient and customer satisfaction results. This position requires hands-on involvement and collaborative leadership. Ready to grow your career and make a measurable difference in patient care? Apply Today!

Key Responsibilities:

• Service Development: Evaluate and develop service levels for the overall Patient Services Program, setting strategies to exceed patient and customer satisfaction.
• Dining Program Oversight: Oversee the daily execution of Sodexo's Patient Dining Program and lead daily meal rounding, including proactive service recovery.
• Quality Assurance: Conduct regular tray assessments to ensure food quality, presentation, and tray accuracy meet the highest standards.
• Collaboration: Work closely with clinical, food service, and interdisciplinary teams to continuously enhance the overall patient experience.
• Compliance & Audits: Exceed Sodexo standards for Gold Checks and ensure successful performance during regulatory inspections and audits.
• Team Leadership: Perform management functions including direct supervision of approximately 30 non-union employees, focusing on coaching, development, and scheduling.

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include: Medical, Dental, Vision Care and Wellness Programs, 401(k) Plan with Matching Contributions, Paid Time Off and Company Holidays, Career Growth Opportunities and Tuition Reimbursement. More extensive information is provided to new employees upon hire.

We are looking for a high-energy leader who aligns with our core values and possesses the following skills: Exceptional Leadership: Excellent leadership and communication skills with the ability to maintain the highest operational standards and successfully implement company policies. Patient Focus: A deep passion for our patients and customers demonstrated by ensuring Sodexo CARES behaviors (Compassion, Accountability, Respect, Enthusiasm, and Service) are followed daily. Industry Knowledge: Strong management skills, preferably with healthcare experience. Specialized Expertise (A Plus): Knowledge of nutrition and specialized diets, and/or experience with oversight of diet offices, is highly desirable. Team Management: Proven experience in managing and developing hourly associates.

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Qualifications & Requirements:

• Minimum Education Requirement - Associate's Degree or equivalent experience
• Minimum Management Experience - 2 years
• Minimum Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

Location: US-NJ-CAMDEN

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