Job Description

Job Description

Job Description

Location: Edison NJ
Department: Sales Training / Enablement
Reports to: Director of Sales

Position Summary

Choice Home Warranty is seeking a hands-on experienced Sales Trainer and Coach in a call center setting - to elevate the performance of our inside sales team. This individual will serve as a subject matter expert (SME) in sales methodology and training delivery — equipping sales reps with the knowledge, skills, and confidence to succeed.

You will design and lead interactive, high-impact training programs that align with business goals, compliance standards, and customer expectations. Beyond initial onboarding, you'll drive continuous learning through live coaching, skill reinforcement, and performance analysis.

This is a key role in shaping our sales culture, improving conversion rates, and growing revenue.

Key Responsibilities

• Design, deliver, and refine sales training programs for new and existing inside sales associates.
• Conduct onboarding sessions that focus on consultative selling and success fundamentals.
• Identify training needs through collaboration with sales leaders, performance data, and rep feedback.
• Create engaging training content using adult learning principles, real-world sales scenarios, and interactive methods (e.g., role-plays, simulations, video, group exercises).
• Provide real-time and ongoing coaching to reinforce skills and drive accountability.
• Maintain a feedback loop with sales managers to ensure training aligns with evolving team goals.
• Evaluate training effectiveness through assessments, observation, and performance metrics.
• Recommend and implement changes to improve learning outcomes and productivity.
• Act as a positive role model and subject matter expert within the sales organization.
• Stay current with industry trends, tools, and selling strategies.

Qualifications

Education & Experience

• Bachelor’s degree or equivalent experience (minimum 5 years in a sales training role).
• Proven experience delivering B2C or B2B sales training programs to call center or inside sales teams.
• Strong background in consultative/solution selling.
• Familiarity with adult learning theory, instructional design, and sales enablement tools.
• Experience in high volume call center sales.

Skills & Attributes

• Exceptional facilitation and public speaking skills.
• Able to engage, motivate, and influence teams — even without direct authority.
• Highly organized with the ability to manage multiple training cohorts.
• Strong writing, communication, and presentation development skills.
• Data-driven mindset; can analyze performance to identify gaps and opportunities.
• Strong presence in both live and virtual training environments.
• Confident giving constructive feedback and holding reps accountable.
• High energy, positive attitude, and passion for developing others.

Core Competencies

• Present Skillfully – Clear, confident, and professional in delivery
• Ask and Listen – Effective in fact-finding and identifying learning needs
• Be Direct – Communicates clearly and with purpose; avoids ambiguity
• Coach to Close – Supports reps in developing win-win strategies and techniques
• Drive Results – Applies sales knowledge to boost rep performance and close gaps

Salary & Compensation

This position offers a competitive base salary plus a performance-based bonus tied to training outcomes, rep ramp success, and sales performance improvement.

Compensation Range:

• Base Salary: $75,000–$95,000 (commensurate with experience)
• Bonus Opportunity: Up to 25% of annual base, based on KPIs such as:
  • New hire ramp time reduction
  • Team conversion lift
  • Rep retention and performance improvements
  • Training satisfaction and effectiveness scores

We’re looking for someone who’s not only a great trainer but also a performance coach who can move the needle. As results grow, so does your upside.

Why Join Choice Home Warranty?

Choice Home Warranty is one of the fastest-growing home warranty providers in the U.S., with a national footprint and a strong commitment to excellence. We've been recognized by U.S. News & World Report’s 360 Reviews for Best Claims Service and Best Overall Value .

Founded in 2008 and headquartered in New Jersey, we're proud to support a diverse, high-performance culture that values growth, innovation, and opportunity.

Equal Opportunity Employer

We are an Equal Opportunity Employer and celebrate a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or any other legally protected status.

Company Description

Choice Home Warranty is a top rated home warranty company that provides hassle-free coverage that protects against unexpected home appliance repairs. With the services of Choice Home Warranty, you can rest assured that your home is in good hands. Choice Home Warranty offers a number of warranty programs for all consumer budgets. From coverage on your appliances to warranting your major systems, Choice Home Warranty is there for you 24 hours a day, 365 days a year.

We are the fastest growing home warranty company in the nation, consistently earning placement on the Inc. 5000 list for the last seven years. As we grow, we continue to seek out passionate, driven leaders who share our values – people looking to bring their insight and abilities to an organization that values intelligence, integrity, and the pursuit of excellence.

Company Description

Choice Home Warranty is a top rated home warranty company that provides hassle-free coverage that protects against unexpected home appliance repairs. With the services of Choice Home Warranty, you can rest assured that your home is in good hands. Choice Home Warranty offers a number of warranty programs for all consumer budgets. From coverage on your appliances to warranting your major systems, Choice Home Warranty is there for you 24 hours a day, 365 days a year. \r\n\r\nWe are the fastest growing home warranty company in the nation, consistently earning placement on the Inc. 5000 list for the last seven years. As we grow, we continue to seek out passionate, driven leaders who share our values – people looking to bring their insight and abilities to an organization that values intelligence, integrity, and the pursuit of excellence.

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