Seasonal Customer Service Rep Job at Chesapeake Fine Food Group, Owings Mills, MD

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  • Chesapeake Fine Food Group
  • Owings Mills, MD

Job Description

Job Description

Job Description

Chesapeake Fine Food Group is seeking Seasonal Customer Service Reps to join our team! You will be responsible for assisting customers in placing orders, providing product and service information and resolving issues.

Responsibilities:

· Interacts with customers via telephone, email, or online chat to provide support and information on products and services

· Collects and enters orders for new or additional products

· Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff

· Ensures that appropriate actions are taken to resolve customers’ issues and concerns

· Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments in an order management system

· Assist and support other employees as needed

Qualifications:

  • High School Diploma or equivalent
  • 2-3 years previous experience in customer service, call center environment preferred
  • Possess excellent communication skills, including active listening, demonstrating empathy and professionalism
  • Ability to build rapport with clients, engage and adapt to different personalities
  • Proficient in data entry and computing; experience with Microsoft applications
  • Sitting for extended periods of time
  • Proven ability to handle high-volume calls, chats, or emails
  • Comfortable working across multiple platforms simultaneously
  • Maintains a positive and professional demeanor, customer-centered mindset
Company Description

Chesapeake Fine Food Group is a fast-growing gourmet food company located in Owings Mills, MD, operating in direct-to-consumer mail-order and on-line markets. Our specialty is custom-developed heat-and-eat foods, delivered frozen directly to the consumer. Through our three nationally distributed brands: Mackenzie Limited, Chesapeake Bay Crab Cakes & More, and Impromptu Gourmet, we offer more than 600 unique high-end gourmet foods. Our work environment is decidedly collaborative, fast-paced, and fun, and we believe in promoting from within, with many possibilities for upward movement as the company grows.

Company Description

Chesapeake Fine Food Group is a fast-growing gourmet food company located in Owings Mills, MD, operating in direct-to-consumer mail-order and on-line markets. Our specialty is custom-developed heat-and-eat foods, delivered frozen directly to the consumer. Through our three nationally distributed brands: Mackenzie Limited, Chesapeake Bay Crab Cakes & More, and Impromptu Gourmet, we offer more than 600 unique high-end gourmet foods. Our work environment is decidedly collaborative, fast-paced, and fun, and we believe in promoting from within, with many possibilities for upward movement as the company grows.

Job Tags

Seasonal work,

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