Job Description

Job Description

Job Description

Who We Are

For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate—the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen’s Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family.

About the Position

Glatfelter Insurance Group is seeking a seasoned Senior System Administrator for our IT Technical Services Department with a strong focus on networking, and phone systems. This individual will be responsible for configuring, securing, and managing our corporate network, phone system and telecom communications. Experience with Juniper networks, Cisco and Teams voice is preferred.

This position is required to be onsite at our Leader Heights, York, PA office.

Key Responsibilities

• Configure, maintain, and monitor the corporate network (wired and wireless), and phone systems (Cisco and Teams) to ensure high availability, performance, and security.
• Manage security controls for the wired and wireless network with the corporate NAC solution.
• Optimize telecom infrastructure for cost, performance, and scalability.
• Monitor systems for security vulnerabilities, troubleshoot issues, and implement patches and updates.
• Maintain a backup and recovery solutions for on premise and cloud solutions for cooperate network and phone system.
• Collaborate with cross-functional teams to support cloud-based projects and integrate cloud services with on-premises infrastructure.
• Maintain documentation for all systems under the purview of this position.
• Participate in the strategic planning of the IT systems.
• Stay current with the latest technologies, best practices, and security protocols.

What We’re Looking For

• Bachelor’s Degree in Computer Science, Information Systems, or other related field, or equivalent work experience.
• Minimum 7 years of IT work experience in infrastructure/network environments in network design, implementation, project management, administration and support.
• In-depth experience of wired, wireless, and routing protocols.
• Strong understanding of business phone systems and integrations with third party systems.
• Knowledge of cloud security best practices, encryption techniques, and compliance requirements.
• Experience with Cisco, Juniper, and Microsoft Teams voice preferred.
• Proficiency in scripting and automation (e.g., PowerShell, AWS, Azure CLI).

Why Choose Glatfelter?

Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We are proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs.

We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

Equal Opportunity Employer

It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Glatfelter is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis.

Job Grade: 10

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