Job Description

Are you looking for limitless career opportunities with a company that values growth, innovation, and teamwork?At Ntiva,weremore than a Managed ServicesProvider,werea community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally. Ntiva is a culture of people who are passionate about the workand each other.

Our clients view us as an essential part of their teams, relying on us for strategic guidance, fast solutions to complex challenges, and proactive support. With strategic locations across the U.S. and leadership from our founder, Steven Freidkin,wereon the front lines of a fast-paced industry, facing cybersecurity threats and rapid technology changes together.

If you thrive in a dynamic, supportive environment and enjoy going above and beyond,wedlove to meet you. Come explore one of our many opportunities and grow with us!

Howyoullmake an Impact

As the Systems Administrator I, you will provide onsite technical support to customers. You willbe responsible forimplementing,maintaining, and improvingclientsnetwork infrastructure. In this position, you will be an advocate for the client, ensuring Ntiva and the client are in alignment to reach the common goals of a secured and high-performance infrastructure that meets their business needs.

Location and Work Expectations

• This is a hybrid-remote role, with approximately 60% remote work from home and 40% on-site work at client locations in the DMV area. The specific allocation of remote versus onsite requirements may fluctuate based on business needs. Must have a valid driver's license and insured vehicle. Travel may require up to 1.5hr drive to the location.
• This role also includes participation in a rotating on-call schedule.

What you will be doing

• Executes repairs, installations, changes, or coordination for onsite PC support requests, including workstation (hardware, software, peripherals, and connectivity) platforms conducted mainly onsite, and could require 3rd party coordination
• Troubleshoot and resolve profile issues for end users
• Troubleshoot and resolve application issues
• Restore files from backup
• Troubleshoot network issues
• Update ticket notes and details daily
• Preforms deployments and new system setups
• Performs datacenter visits as needed
• Frequently plans, designs, directs and executes PC projects
• Provided customer tutorials following best practices

Youll be successful in this role if you have experience in/with

• 1-3 years of experience in the field of Information Technology
• General MSP industry knowledge
• Intermediate knowledge of workstations, including Microsoft Windows 7, 8, 10 operating systems, and Microsoft Office software products
• Requires foundational knowledge of current Windows Server operating systems, and Microsoft Exchange software or Office 365
• Requires foundational knowledge of LAN,desktopand server hardware
• Previousexperience supporting external users in a commercial IT environment
• Strong problem-solving capabilities
• Requires excellent interpersonal and customer-facing skills with a dedication to customer satisfaction
• Mustpossessexcellent verbal and written communication skills, andvery goodtyping skills
• Valid driving license & travelingrequired

Required language skills

• Ability to communicate professionally, in English, both written and orally
• Ability to write business correspondence and process procedures
• Ability to effectively present information and respond to questions from groups of managers, clients, and thegeneral public

Physical Requirements/Working Conditions

• Must be able tolift upto 50 poundsfrequently
• Must be able tolift upto 75 pounds rarely
• Must be able to perform frequent bending, kneeling, squatting, and turning
• Must be able to perform occasional reaching over shoulder height, waist level and from floor
• Must be able to work in a fast-paced environment
• Must be able to work in an unsupervised environment
• Must be able to drive/sit for extended periods of time

Equipment/Machinery Used

• Two-wheel dolly
• Laptops/Desktop computers

Benefits and Perks

• Medical, Dental and Vision coverage for employee and family
• 401k + company-matched contributions 4% match on 5% contribution- no vesting period!(Employee and Company contribute after 90 days)
• Group Term Life and Accidental Death and Dismemberment coverage (company provided)
• Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided)
• Health Savings Account (HSA) Options / PPO Options
• Employee Assistance Program
• EducationReimbursement Program
• Generous Employee Referral Program-cash bonus for successful referrals!
• Dynamic Recognition and Rewards
• Clear Promotion and Advancement Tracks
• Work with Industry-Leading Talent

The base pay range for this position is expected to be between$55,000 and $75,000per year, plus an annual on-target bonusif applicable; not all roles are subject toabonus.The base pay offered may vary depending on multiple non-discriminatory factors including, but not limited to, market location, job-related knowledge, skills, and experience.The total compensation package for this position also includes medical benefits, 401(k) eligibility, and PTO.Additionaldetails of participation in these benefit plans will be provided if an employee receives an offer of employment.

Work Authorization Criteria

We welcome applicants who are U.S. persons. At this time, we are unable to offer sponsorship or assume sponsorship of an employment visa.

Workspace Requirements and Remote Work Policy

Team members must establish a dedicated safe workspace that is free from distractions, hazards, and that is secure from unauthorized access. This includes followingNtivasIT User and Security Policies that include but are not limited to password-protecting all equipment, keeping confidential and proprietary documents secure, refraining from using public Wi-Fi, having adequate arrangements in place to avoid significant interruptions from caregiving responsibilities during work hours(except in emergency situations with manager approval). Any remote work away from a team members normal expected dedicated safe workspace must be requested by team member, issubject to review by management, and must adhere to Ntiva policies and procedures.

Our Commitment to a Diverse Workforce

At Ntiva, we are committed to creating andmaintaininga diverse, inclusive, and welcoming work environment for all employees and job applicants. Wefirmly believethat a diverse workforce fosters a wider range of perspectives, experiences, and ideas that lead to increased creativity, innovation, and problem-solving capabilities. As an equal opportunity employer, we activelyseekto recruit andretaina diverse workforce that reflects the communities we serve. We prohibit discrimination of any kind, including but not limited to race, color, religion, gender, gender identityor expression, sexual orientation, marital status, national origin, age,hair length,protective hairstyles,organ donor status,disability, veteran status, or any other legally protected status and comply with all applicable laws governing nondiscrimination in employment.

Application Deadline

The sooner you apply, the sooner we can get to know you! Submit your resume today! Applications will be accepted until 01/16/2026.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

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