Work From Home Customer Service Professional Job at PNKSLP LLC, Remote

V2F6M1BRVW51K2h2M2hLS3lUc3Zjd0ZaOUE9PQ==
  • PNKSLP LLC
  • Remote

Job Description

About the Call Center Representative Position

We're on the lookout for a Virtual/Remote Call Center Representative to be the primary link between our company and our current and potential customers. Inbound customer service position from home. Be prepared to take all inbound calls for technical support, sales and/or customer service from the comfort of your quiet work space at home. Schedule yourself daily and work part time or full time. Pay ranges begin at $8/hr. You must be based in and have a United States address. We currently do not hire in the following states: California, Connecticut, Maryland, Massachusetts, New York, Oregon or Wisconsin.

We're looking for someone who can tackle customer issues, complaints, and inquiries head on –all while keeping customer satisfaction at the forefront of their decision-making and communication.

Call Center Representative Responsibilities

  • Manage large amounts of inbound and outbound calls with efficiency and courtesy

  • Follow conversation prompts and scripts when handling different topics

  • Identify customers' needs; clarify their information; research their issues; then provide solutions and/or alternatives to solve their problems

  • Seize opportunities to upsell products when they arise

  • Build sustainable relationships and engage customers by going the extra mile when you can

  • Keep accessible, comprehensive records of all conversations in our call center database

  • Attend educational seminars to improve knowledge and performance level

  • Meet or exceed personal/team qualitative and quantitative targets

Call Center Representative Requirements

  • Previous experience in a customer support role

  • Proven track record of over-achievement on quotas

  • Strong phone and verbal communication skills, plus active listening skills

  • Comfortability with CRM systems and best practices

  • Empathetic customer focus, flexibility to manage many different personality types

  • Ability to multi-task, set priorities, and manage time effectively

  • High school diploma or equivalent

Job Tags

Remote job, Full time, Part time, Currently hiring,

Similar Jobs

Orica

CDL Class B Driver (Zephyr, TX) Signing Bonus $4,500, Monday - Friday, and Great Benefits Job at Orica

 ...for a CDL Class B driver responsible for operating bulk trucks and installing blasting products at construction sites, mines, and quarries while maintaining equipment. The position involves a blend of driving (40%) and physical labor (60%) under various weather conditions... 

PetSitter.com

Pet Sitter Wanted - Pet Sitter Wanted In Huntsvill Job at PetSitter.com

Pet sitter, this Friday th Sunday in home , and also at the end of month , possible 3 to 5days Small dog ,Please visit to view full details and to apply. Lots of jobs to choose from!

PetSitter.com

Pet Sitter Wanted - Pet Sitter Job at PetSitter.com

I am seeking a honest reliable dependable pet sitter with excellent references for my sweet protective small German Shepherd rescue Lucy . My emotional support Service dog in training An urgent last minute Dr's appt Tuesday Dec 30th. TG for my cousins driving me to the... 

Scott Humphrey Corporation

Construction Project Engineer Job at Scott Humphrey Corporation

 ...We are seeking a Construction Project Engineer to join our team in San Antonio, TX. This role is ideal for a candidate with industrial construction project experience who is looking to advance their career in a dynamic and fast-paced environment. You will support... 

Office Depot Office Max

Office Depot Office Max , Delivery Driver , Class B Job at Office Depot Office Max

Office Depot Office Max , Delivery Driver , Class BDenver, COLORADO , Pay: 16.50Please apply at http://jobs.officedepot.com/job/6996673/delivery-driver-denver-co/Responsibilities:The Delivery Specialist (Driver)is responsible for delivering customer orders in a ...